The Ghana Post won the World’s Best EMS Customer Care from the Universal Postal Union in Switzerland for the second time. The award recognizes the best Call Centers of Express Mail Service (EMS) Best Cooperative Members. The EMS Cooperative Board picks winners based on their performance in the previous year. The EMS Cooperative is a Universal Postal Union body of over 170 member countries working together to provide EMS, the fastest cross-border postal product. It encourages collaboration between its member posts to give its customers high-quality and competitive EMS globally.
Ghana Post Limited provides services like courier, financial (remittances, post assurance, and agency), and traditional mail. It has significantly improved its trajectory over the last four years with new services and fleet expansion. The courier’s growth has received awards and is recognized by local and international partners. Ghana Post was selected for providing excellent services to its partners, customers, and stakeholders worldwide. The Ghana Post has benefits that are technologically advanced and customer-centered innovations. It aims to expand its growth index tremendously and achieve high customer service standards.